If you are not happy with an item you purchased online, please contact us immediately to obtain a Return Authorization number. You may return it to us in original, unworn condition in the original packaging within 3 days of receipt for a refund. You may return it within 10 days of receipt for a credit only.
The item must be shipped to us in original packaging, in pristine condition, by prepaid, insured courier or mail. You must indicate “direct signature” on the airway bill and notify us of the tracking number in advance. C.O.D. deliveries are not accepted. We do not accept responsibility for any items lost or stolen in transit. Credits are issued less any additional shipping charges, and are valid for 6 months only.
Custom or special orders cannot be returned or exchanged. Eternity diamond wedding bands ordered with specific finger size are considered custom orders and are not returnable. Resized or altered items cannot be returned or exchanged.
Jewelry with customized engraving cannot be returned or exchanged.
International sales of jewelry shipped outside of US are final sale.
Please telephone 212-608-6188 or email us if you have additional questions about our return policy.