If you are not happy with an item you purchased online, please contact us Immediately for return authorization.
Please return the jewelry to us in original, unworn, pristine condition in the original packaging within 3 days of receipt for a refund. You may return it within 10 days of receipt for a credit only. There is a restocking fee of $120 for all jewelry returned for refund or credit and any additional shipping charges.
The item must be shipped to us in original packaging, in pristine condition, by prepaid, insured courier or mail. You must indicate “direct signature” on the airway bill and notify us of the tracking number in advance. C.O.D. deliveries are not accepted. We do not accept responsibility for any items lost or stolen in transit. Credits are issued less the restocking fee of $120 and any additional shipping charges, and are valid for 6 months only.
Custom or special orders cannot be returned or exchanged. Eternity diamond wedding bands ordered with specific finger size are considered custom orders and are not returnable. Resized or altered items cannot be returned or exchanged.
Jewelry with customized engraving cannot be returned or exchanged.
International sales of jewelry shipped outside of US are final sale. No returns or refunds for international sales.
Please telephone (917) 678 7372 or contact us if you have additional questions about our return policy.