Delivery Time & Notes about Stock Items: In-stock pieces that don’t require resizing or adjustments can usually be shipped within 2-3 business days once your payment has cleared to our bank. We do our best to keep yellow gold and diamond pieces in stock, but due to the nature of our product, it’s not always possible. If you are purchasing a diamond ring from on our online collection, we may have to use a diamond of the same carat weight and quality but slightly different dimensions. Diamonds are not calibrated and we choose a diamond not only based on carat weight but on the beauty, shape, quality and brilliance. If the piece you ordered is temporarily out of stock, we will contact you immediately with an estimated shipping date. For out-of-stock pieces and special orders, please allow 2-4 weeks for delivery.
Special and Custom Orders: Pieces ordered in Platinum, Rose or White
Gold are made to order and require additional delivery time of 2-4 weeks. Other special requests can be fulfilled through custom orders.
Custom orders cannot be returned or exchanged. Custom orders usually take 2-4 weeks to fulfill. Rush custom orders for delivery within a week or so can often be accommodated, but require an additional fee.
Please contact us with any questions or inquiries.
To make an appointment for a studio visit to chat about a custom order or browse the collection, please submit the email form below.
Packaging/Gift Wrapping: A custom presentation or ring box is included with your purchase. If you have special requests regarding packaging or personalized notes, please let us know upon ordering.
Shipping: We offer FREE US Domestic (52 States) 2 business day shipping on non custom orders over $150 via fully insured FedEx. Expedited overnight shipping service is available at additional charge of $75. International orders are subject to a flat fee of $125 shipping charge for merchandise valued to USD$10,000. We cannot ship to P.O. boxes. You will be notified via email with a FedEx tracking number once your package has been tendered.
International Shipping: Insured Fedex shipping to international addresses (20 approved countries) is available at a flat fee charge of USD$125 for merchandise valued up to $10,000. For higher value items or countries not listed, please contact us for an international shipping quote with your full address including zip code. International customers are responsible for all duties and taxes – your local Customs Office will help you with this matter.
Open Studio & Appointments
Most of the items are available for in-person viewing and direct purchase from our studio. We are a working studio and happy to meet with you by advanced appointment during the following hours:
Wednesday 12pm - 7pm
Thursday 12pm - 5pm
Saturday 9.30am - 2.30pm
Other times maybe available depending on our production schedule.
No studio appointments Saturday, August 12 or Saturday, September 2 (Labor Day weekend), 2017.
A selection of Gillian Conroy rings are available at Catbird, 219 Bedford Avenue in the Williamsburg neighborhood of Brooklyn.
Appointments are up to 45 minutes. Please be on time to maximize the allocated time.
To make an appointment, please submit the email form below.
Consultations or questions by phone are available, please call the studio: 212-608-6188
368 Broadway near Franklin Street in Tribeca
New York NY 10013
Closest subway is Canal Street